Measuring the usability of the design of user interface with the Heuristic Evaluation Method: two case studies
Keywords:
Quality attributes, Usability, Heuristic evaluation, User experience
Abstract
Usability is a key factor that is currently getting greater importance, leading software enterprises to increase the level of quality in their development stages. A phase to consider is the interface design, where it is due to value usability as a quality attribute, allowing a simple and intuitive interaction, as well to consider objectives and requirements. Is displayed that some systems don't consider the evaluation practice, causing conflict identifying errors, maintenance, redesign, therefore its necessary the use of a Heuristic Evaluation (HE), allowing check the usability level. In this paper we describe two evaluations of an Academic- Administrative System, using the method HE by Nielsen to evaluate the modules design in their quality attribute based on usability, presenting the evaluations results.
References
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Reyes Vera, J. M., & Libreros Giraldo, F. A. (2011). Método para la evaluación integral de la usabilidad en sistemas e-Learning. Educación En Ingeniería, 6(12), 69–79. Retrieved from https://www.educacioneningenieria.org/index.php/edi/article/view/126
Sánchez I., J. (2000). “Evaluación de Usabilidad de Sitios Web”: Método de evaluación heurística. Retrieved from http://bolivarzuiga.com/wp-content/uploads/2009/11/pautaevaluacionheuristica.pdf
Suárez Torrente, M. del C. (2011). Sirius: sistema de evaluación de la usabilidad web orientado al usuario y basado en la determinación de tareas críticas. Universidad de Oviedo.
Wharton, C. (1994). The cognitive walkthrough method: A practitioner’s guide. In Usability inspection methods.
Bevan, N. (1991). What is usability. In Human Aspects in Computing: Design and Use of Interactive Systems and Work With Terminals.
Blackmon, M. H., & Bainbridge, W. S. (2004). Cognitive walkthrough. In Encyclopedia of human-computer interaction (pp. 104–107).
Chimarro Chipantiza, V. L., Mazón Olivo, B. E., & Cartuche Calva, J. J. (2015). La usabilidad en el desarrollo de software. Universidad Técnica de Machala. Retrieved from http://repositorio.utmachala.edu.ec/handle/48000/6878
Claros Gómez, I. D. (2006). Lineamientos de Diseño para el Desarrollo de Aplicaciones Usables bajo Entornos Web. Retrieved September 26, 2018, from http://artemisa.unicauca.edu.co/~iclaros/usabilidad/tecnicas.htm
Holzinger, A. (2005). Usability engineering methods for software developers. Communications of the ACM, 48(1), 71–74.
International Organization for Standardization. (1998). ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 11: Guidance on usability. Retrieved from https://www.sis.se/api/document/preview/611299/
Lorés, J., & Granollers, T. (2004). La Ingeniería de la Usabilidad y de la Accesibilidad aplicada al diseño y desarrollo de sitios web. Lleida.
Manzari, L., & Trinidad-Christensen, J. (2006). User-Centered Design of a Web Site for Library And Information Science Students: Heuristic Evaluation And Usability Testing. Information Technology and Libraries, 25(3), 163–169. https://doi.org/10.6017/ital.v25i3.3348
Montes de Oca, A. (2004). Arquitectura de información y usabilidad: nociones básicas para los profesionales de la información. Acimed, 12(6).
Nielsen, J. (1994a). 10 Usability Heuristics for User Interface Design. Retrieved October 1, 2018, from https://www.nngroup.com/articles/ten-usability-heuristics/
Nielsen, J. (1994b). Usability Engineering. San Francisco, CA.: Morgan Kaufmann Publishers Inc. Retrieved from https://dl.acm.org/citation.cfm?id=2821575
Nielsen, J. (1994c). Usability inspection methods. In Conference companion on Human factors in computing systems (pp. 413–414).
Nielsen, J. (1995). How to conduct a heuristic evaluation. Retrieved from http://www.ingenieriasimple.com/usabilidad/HeuristicEvaluation.pdf
Preece, J., Rogers, Y., & Sharp, H. (2005). Design de interação: além da interação homem-computador.
Reyes Vera, J. M., & Libreros Giraldo, F. A. (2011). Método para la evaluación integral de la usabilidad en sistemas e-Learning. Educación En Ingeniería, 6(12), 69–79. Retrieved from https://www.educacioneningenieria.org/index.php/edi/article/view/126
Sánchez I., J. (2000). “Evaluación de Usabilidad de Sitios Web”: Método de evaluación heurística. Retrieved from http://bolivarzuiga.com/wp-content/uploads/2009/11/pautaevaluacionheuristica.pdf
Suárez Torrente, M. del C. (2011). Sirius: sistema de evaluación de la usabilidad web orientado al usuario y basado en la determinación de tareas críticas. Universidad de Oviedo.
Wharton, C. (1994). The cognitive walkthrough method: A practitioner’s guide. In Usability inspection methods.
How to Cite
García Toribio, G., Polvo Saldaña, Y., Hernández Mora, J. J., Sánchez Hernández, M. J., Nava Bautista, H., Collazos Ordóñez, C. A., & Hurtado Alegría, J. A. (2019). Measuring the usability of the design of user interface with the Heuristic Evaluation Method: two case studies. Revista Colombiana De Computación, 20(1), 23–40. https://doi.org/10.29375/25392115.3605
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Published
2019-05-28
Section
Article of scientific and technological research
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